Frequently Asked Questions
Questions? Good.
We like transparency.
We know choosing a digital partner is a big decision. Here are the most common questions we hear, answered honestly and without the runaround. If you do not find what you are looking for, our team is one message away.
General Questions
What exactly does 3RT Solutions do?
We help service-based businesses grow by building and managing four interconnected systems: Elevated Websites, Social Media Management, AI Agents, and Automations. Everything runs on a single intelligent platform so your website, social presence, AI tools, and automations all work together. No more juggling six subscriptions. No more gaps in your pipeline.
How is 3RT different from other agencies?
Most agencies specialize in one thing. A design agency builds your website, a social agency manages your posts, and an AI company sells you a chatbot. You end up managing multiple vendors and trying to make tools talk to each other that were never designed to connect. We build everything as one connected ecosystem. Your website captures leads that flow into automated follow-up sequences. Your AI agents book appointments that sync with your calendar. Your social media drives traffic that gets nurtured through your pipeline. One system, built intentionally.
Who is 3RT Solutions built for?
3RT Solutions is built for service-based businesses, typically small to mid-sized teams, who are serious about growing but do not have the time or resources to manage a dozen different tools. If you serve clients and want to get more of them without burning out, we can help.
Do I need to be tech-savvy to work with you?
3RT Solutions is built for service-based businesses, typically small to mid-sized teams, who are serious about growing but do not have the time or resources to manage a dozen different tools. If you serve clients and want to get more of them without burning out, we can help.
Pricing & Packages
How much does it cost?
Website design and development is priced based on scope, including number of pages, features, and functionality. Our monthly service packages are tiered.
Usage-based costs for SMS messages, phone calls, emails, and AI credits are billed separately based on actual consumption. We will give you a complete, transparent breakdown before you commit to anything.
Elevated Websites
Do I own my website?
It depends on the type of website you have. Websites included in monthly subscription packages are built on professionally customized templates hosted within the 3RT Nexus platform. They remain part of your active subscription and if you cancel, access to the platform-hosted site is discontinued.
Custom-built websites are available at an additional investment, and upon cancellation, full ownership of the design and code transfers to you. We will always be upfront about which option you are getting before we build anything, and we will recommend the right approach for your situation on the discovery call.
Can I update my website myself?
Yes. All websites we build include easy-to-use editing tools that allow you or your team to update text, images, and basic content without any technical knowledge. For structural changes or significant redesigns, we are always available to help.
We cover website editing during your onboarding so you feel confident making updates on your own.
Will my website rank in Google search results?
We build every website with on-page SEO best practices in place: proper page structure, meta titles and descriptions, fast load times, mobile optimization, image compression, and schema markup.
We also connect every site to Google Business Profile and Google Search Console. Ranking competitively in local search takes time and depends on your market, your competition, and the consistency of your online presence.
We set realistic expectations during onboarding about what to expect and when, and we never make guarantees about specific rankings.
AI Agents
How does the AI know about my business?
During onboarding, we train your AI agent on your services, your pricing, your availability, your most commonly asked questions, and your brand voice. We use the information you provide to build a custom knowledge base for your AI.
Before your agent goes live with real customers, you review a set of test conversations to confirm it is answering the way you would. Any adjustments are made before it ever interacts with a real lead.
What happens if the AI cannot answer a customer's question?
When a question falls outside what your AI is trained to handle, it routes the conversation to a member of your team with a clear summary of what the customer asked and what was already discussed.
The AI never leaves a customer without a path forward. Your team steps in already informed, which makes the handoff feel natural rather than jarring.
Will my customers know they are talking to an AI?
We build every AI agent to communicate in a natural, conversational tone that matches your brand voice. Customers regularly complete full interactions with our AI agents, including booking appointments, without realizing they are not talking to a person.
If you prefer your AI to identify itself as an automated system, we can configure it that way. That choice is entirely yours. We will discuss the right approach for your business and your audience during onboarding.
Which channels can the AI agent cover?
Your AI agent can be deployed across your website chat widget, SMS text messages, Facebook Messenger, Instagram DMs, and inbound phone calls. You choose which channels you want covered based on where your customers most often try to reach you.
Most clients start with SMS and web chat, then expand to additional channels over time.
Cancellation and Ownership
What happens if I want to cancel?
No contracts, no long-term commitments. All we ask for is 30 days notice when you are ready to part ways. That gives us time to wrap things up cleanly on our end. If you cancel, your website stays with you if it was a custom build.
Your contacts and data are yours and you can export everything from the platform at any time. We would rather build a long-term relationship based on results than hold you in something that is not working for you.
Can I take my contacts and data with me if I leave?
Yes. All of your contacts, conversation history, pipeline data, and business records can be exported from the 3RT Command platform at any time. Your data belongs to you, not to us. We provide a clean export file in standard formats that can be imported into most CRM tools. You are never trapped.
What happens to my automations and AI agent if I cancel?
Your automation sequences and AI agent configurations live within the 3RT Nexus platform and rely on its infrastructure to operate. If you cancel your subscription, those automations and AI workflows are no longer active. However, before you leave, we will document everything we built for you: the full sequence logic, the AI training data, and the configuration details.
That documentation is yours to keep. If you ever want to rebuild with another provider, you will have a complete blueprint of exactly what was working.
Getting Started
How do I get started?
Schedule a free 30-minute discovery call. We will learn about your business, your goals, and the gaps in your current system, then recommend the right path forward. No pressure, no pitch. Just an honest conversation about what is possible and whether we are the right fit.
How quickly can we get started?
Once you decide to move forward, onboarding typically takes about a week, as long as we have everything we need from you. From there, how fast things go live depends on which services you are starting with and the complexity of your project.
A set of automations can be up and running quickly. A fully custom website naturally takes a little longer. We will give you a clear timeline before we start so there are no surprises, and we will tell you upfront exactly what we need from you to keep things moving.
What do you need from me to get started?
It depends on the services you are starting with, but generally we will need:
- Your branding assets including logo, colors, and fonts
- Access to any existing accounts such as your website, social media, and Google Business
- Information about your services and pricing
- A few hours of your time during the first week for onboarding calls and approvals
We send a detailed onboarding checklist after you sign on so nothing gets missed and nothing is a surprise.
Do I have to use all four services?
Not at all. You can start with just one service and build from there. Some clients come to us needing a website first. Others are ready to plug in automations or an AI agent right away. There is no minimum, no bundle requirement, and no pressure to take on more than makes sense for where your business is right now.
When you are ready to add more, it is a simple conversation, and everything is already built to work together, so adding a service is seamless, not a whole new project.
3RT Nexus: Our Platform
What platform do you use to deliver your services?
We deliver all of our services through 3RT Nexus, our own branded, enterprise-grade platform built on technology trusted by tens of thousands of businesses worldwide. It brings your CRM, communication tools, automation builder, AI agents, website hosting, appointment calendar, and reporting into one unified dashboard.
You receive a login to your own account and can access your data, contacts, and reporting at any time from any device.
Can I access my own dashboard and see my data?
Yes. You will have your own login to the 3RT Command platform where you can view your contacts, conversation history, pipeline status, appointment calendar, automation performance, and reporting.
You can access this from any device at any time. We also walk every new client through the dashboard during onboarding so you know exactly where to find everything.
Is my data secure?
Yes. Your data is hosted on secure, enterprise-grade infrastructure with regular backups. Your contact list, conversation history, and business information are stored in your own account and are not shared with other clients or third parties. You can export your data at any time.
We take data security seriously and are happy to discuss the specifics of our infrastructure during your onboarding call.
Can you integrate with tools I am already using?
Yes. The 3RT Command platform connects with many tools you are probably already using, including Stripe, Google (Search, Calendar, Business Profile), Facebook, Instagram, Zoom, and more.
During your discovery call, we will map out your current technology stack and show you exactly how everything fits together. If you use a tool that is not on our standard integration list, we will let you know upfront whether a connection is possible.
Social Media Management
Will the social media content actually sound like me?
Yes. We invest time upfront learning your brand voice, your ideal clients, and what makes your business different. Every caption, graphic, and post is written and designed to reflect who you actually are, not generic filler content anyone could have posted.
Most of our clients tell us their followers cannot tell the difference between content they wrote themselves and what we produce. If a piece of content does not sound right to you, you say so and we fix it before it goes out.
Which social platforms do you manage?
We manage Facebook, Instagram, LinkedIn, and Google Business Profile as standard across our packages. If your business has an active presence on other platforms and you would like those included, we can discuss that as part of your package conversation.
We focus on the platforms where your specific clients are most likely to find and engage with your business, which varies by industry.
How do I approve content before it goes live?
We send you a complete content calendar before anything is scheduled, typically covering two weeks of posts at a time. You review every post, request changes to anything that does not feel right, or approve as-is.
Most clients approve within 24 hours. Nothing publishes without your sign-off. The approval process takes most clients less than ten minutes per review cycle.
Automations
Can I customize the automation sequences or are they generic?
Every automation we build is customized to your specific client journey, your services, and your goals. Nothing is copy-pasted from a generic template. After launch, you can request changes and additions at any time, and we adjust sequences as your business evolves.
Some clients start with our pre-built, industry-tested sequences and customize from there. Others want something built from scratch. We accommodate both approaches.
What kinds of automations can you build?
We build automations for a wide range of workflows, including:
- Lead nurture sequences for new and warm prospects
- Appointment reminders and confirmation workflows
- Estimate and quote follow-up sequences
- Post-service review requests
- New client onboarding workflows
- Re-engagement and win-back campaigns for lapsed clients
- Seasonal promotional campaigns
- Internal task assignments and team notifications
- Invoice and payment reminders
If there is a repetitive communication or operational task in your business, there is almost certainly an automation that can handle it. We map your full client journey during onboarding and identify every opportunity to automate.
How long does it take for automations to start working?
Most automations are live within the first week of onboarding. The more complex the sequence, the longer the build time, but we prioritize the highest-impact automations first so you start seeing results as quickly as possible.
By the end of your first two weeks, your core lead nurture, appointment reminder, and review request sequences are typically running and active.
General Questions
What exactly does 3RT Solutions do?
We help service-based businesses grow by building and managing four interconnected systems: Elevated Websites, Social Media Management, AI Agents, and Automations. Everything runs on a single intelligent platform so your website, social presence, AI tools, and automations all work together. No more juggling six subscriptions. No more gaps in your pipeline.
How is 3RT different from other agencies?
Most agencies specialize in one thing. A design agency builds your website, a social agency manages your posts, and an AI company sells you a chatbot. You end up managing multiple vendors and trying to make tools talk to each other that were never designed to connect. We build everything as one connected ecosystem. Your website captures leads that flow into automated follow-up sequences. Your AI agents book appointments that sync with your calendar. Your social media drives traffic that gets nurtured through your pipeline. One system, built intentionally.
Who is 3RT Solutions built for?
3RT Solutions is built for service-based businesses, typically small to mid-sized teams, who are serious about growing but do not have the time or resources to manage a dozen different tools. If you serve clients and want to get more of them without burning out, we can help.
Do I need to be tech-savvy to work with you?
3RT Solutions is built for service-based businesses, typically small to mid-sized teams, who are serious about growing but do not have the time or resources to manage a dozen different tools. If you serve clients and want to get more of them without burning out, we can help.
Getting Started
How do I get started?
Schedule a free 30-minute discovery call. We will learn about your business, your goals, and the gaps in your current system, then recommend the right path forward. No pressure, no pitch. Just an honest conversation about what is possible and whether we are the right fit.
How quickly can we get started?
Once you decide to move forward, onboarding typically takes about a week, as long as we have everything we need from you. From there, how fast things go live depends on which services you are starting with and the complexity of your project.
A set of automations can be up and running quickly. A fully custom website naturally takes a little longer. We will give you a clear timeline before we start so there are no surprises, and we will tell you upfront exactly what we need from you to keep things moving.
What do you need from me to get started?
It depends on the services you are starting with, but generally we will need:
- Your branding assets including logo, colors, and fonts
- Access to any existing accounts such as your website, social media, and Google Business
- Information about your services and pricing
- A few hours of your time during the first week for onboarding calls and approvals
We send a detailed onboarding checklist after you sign on so nothing gets missed and nothing is a surprise.
Do I have to use all four services?
Not at all. You can start with just one service and build from there. Some clients come to us needing a website first. Others are ready to plug in automations or an AI agent right away. There is no minimum, no bundle requirement, and no pressure to take on more than makes sense for where your business is right now.
When you are ready to add more, it is a simple conversation, and everything is already built to work together, so adding a service is seamless, not a whole new project.
Pricing & Packages
How much does it cost?
Website design and development is priced based on scope, including number of pages, features, and functionality. Our monthly service packages are tiered.
Usage-based costs for SMS messages, phone calls, emails, and AI credits are billed separately based on actual consumption. We will give you a complete, transparent breakdown before you commit to anything.
3RT Nexus: Our Platform
What platform do you use to deliver your services?
We deliver all of our services through 3RT Nexus, our own branded, enterprise-grade platform built on technology trusted by tens of thousands of businesses worldwide. It brings your CRM, communication tools, automation builder, AI agents, website hosting, appointment calendar, and reporting into one unified dashboard.
You receive a login to your own account and can access your data, contacts, and reporting at any time from any device.
Can I access my own dashboard and see my data?
Yes. You will have your own login to the 3RT Command platform where you can view your contacts, conversation history, pipeline status, appointment calendar, automation performance, and reporting.
You can access this from any device at any time. We also walk every new client through the dashboard during onboarding so you know exactly where to find everything.
Is my data secure?
Yes. Your data is hosted on secure, enterprise-grade infrastructure with regular backups. Your contact list, conversation history, and business information are stored in your own account and are not shared with other clients or third parties. You can export your data at any time.
We take data security seriously and are happy to discuss the specifics of our infrastructure during your onboarding call.
Can you integrate with tools I am already using?
Yes. The 3RT Command platform connects with many tools you are probably already using, including Stripe, Google (Search, Calendar, Business Profile), Facebook, Instagram, Zoom, and more.
During your discovery call, we will map out your current technology stack and show you exactly how everything fits together. If you use a tool that is not on our standard integration list, we will let you know upfront whether a connection is possible.
Elevated Websites
Do I own my website?
It depends on the type of website you have. Websites included in monthly subscription packages are built on professionally customized templates hosted within the 3RT Nexus platform. They remain part of your active subscription and if you cancel, access to the platform-hosted site is discontinued.
Custom-built websites are available at an additional investment, and upon cancellation, full ownership of the design and code transfers to you. We will always be upfront about which option you are getting before we build anything, and we will recommend the right approach for your situation on the discovery call.
Can I update my website myself?
Yes. All websites we build include easy-to-use editing tools that allow you or your team to update text, images, and basic content without any technical knowledge. For structural changes or significant redesigns, we are always available to help.
We cover website editing during your onboarding so you feel confident making updates on your own.
Will my website rank in Google search results?
We build every website with on-page SEO best practices in place: proper page structure, meta titles and descriptions, fast load times, mobile optimization, image compression, and schema markup.
We also connect every site to Google Business Profile and Google Search Console. Ranking competitively in local search takes time and depends on your market, your competition, and the consistency of your online presence.
We set realistic expectations during onboarding about what to expect and when, and we never make guarantees about specific rankings.
Social Media Management
Will the social media content actually sound like me?
Yes. We invest time upfront learning your brand voice, your ideal clients, and what makes your business different. Every caption, graphic, and post is written and designed to reflect who you actually are, not generic filler content anyone could have posted.
Most of our clients tell us their followers cannot tell the difference between content they wrote themselves and what we produce. If a piece of content does not sound right to you, you say so and we fix it before it goes out.
Which social platforms do you manage?
We manage Facebook, Instagram, LinkedIn, and Google Business Profile as standard across our packages. If your business has an active presence on other platforms and you would like those included, we can discuss that as part of your package conversation.
We focus on the platforms where your specific clients are most likely to find and engage with your business, which varies by industry.
How do I approve content before it goes live?
We send you a complete content calendar before anything is scheduled, typically covering two weeks of posts at a time. You review every post, request changes to anything that does not feel right, or approve as-is.
Most clients approve within 24 hours. Nothing publishes without your sign-off. The approval process takes most clients less than ten minutes per review cycle.
AI Agents
How does the AI know about my business?
During onboarding, we train your AI agent on your services, your pricing, your availability, your most commonly asked questions, and your brand voice. We use the information you provide to build a custom knowledge base for your AI.
Before your agent goes live with real customers, you review a set of test conversations to confirm it is answering the way you would. Any adjustments are made before it ever interacts with a real lead.
What happens if the AI cannot answer a customer's question?
When a question falls outside what your AI is trained to handle, it routes the conversation to a member of your team with a clear summary of what the customer asked and what was already discussed.
The AI never leaves a customer without a path forward. Your team steps in already informed, which makes the handoff feel natural rather than jarring.
Will my customers know they are talking to an AI?
We build every AI agent to communicate in a natural, conversational tone that matches your brand voice. Customers regularly complete full interactions with our AI agents, including booking appointments, without realizing they are not talking to a person.
If you prefer your AI to identify itself as an automated system, we can configure it that way. That choice is entirely yours. We will discuss the right approach for your business and your audience during onboarding.
Which channels can the AI agent cover?
Your AI agent can be deployed across your website chat widget, SMS text messages, Facebook Messenger, Instagram DMs, and inbound phone calls. You choose which channels you want covered based on where your customers most often try to reach you.
Most clients start with SMS and web chat, then expand to additional channels over time.
Automations
Can I customize the automation sequences or are they generic?
Every automation we build is customized to your specific client journey, your services, and your goals. Nothing is copy-pasted from a generic template. After launch, you can request changes and additions at any time, and we adjust sequences as your business evolves.
Some clients start with our pre-built, industry-tested sequences and customize from there. Others want something built from scratch. We accommodate both approaches.
What kinds of automations can you build?
We build automations for a wide range of workflows, including:
- Lead nurture sequences for new and warm prospects
- Appointment reminders and confirmation workflows
- Estimate and quote follow-up sequences
- Post-service review requests
- New client onboarding workflows
- Re-engagement and win-back campaigns for lapsed clients
- Seasonal promotional campaigns
- Internal task assignments and team notifications
- Invoice and payment reminders
If there is a repetitive communication or operational task in your business, there is almost certainly an automation that can handle it. We map your full client journey during onboarding and identify every opportunity to automate.
How long does it take for automations to start working?
Most automations are live within the first week of onboarding. The more complex the sequence, the longer the build time, but we prioritize the highest-impact automations first so you start seeing results as quickly as possible.
By the end of your first two weeks, your core lead nurture, appointment reminder, and review request sequences are typically running and active.
Cancellation and Ownership
What happens if I want to cancel?
No contracts, no long-term commitments. All we ask for is 30 days notice when you are ready to part ways. That gives us time to wrap things up cleanly on our end. If you cancel, your website stays with you if it was a custom build.
Your contacts and data are yours and you can export everything from the platform at any time. We would rather build a long-term relationship based on results than hold you in something that is not working for you.
Can I take my contacts and data with me if I leave?
Yes. All of your contacts, conversation history, pipeline data, and business records can be exported from the 3RT Command platform at any time. Your data belongs to you, not to us. We provide a clean export file in standard formats that can be imported into most CRM tools. You are never trapped.
What happens to my automations and AI agent if I cancel?
Your automation sequences and AI agent configurations live within the 3RT Nexus platform and rely on its infrastructure to operate. If you cancel your subscription, those automations and AI workflows are no longer active. However, before you leave, we will document everything we built for you: the full sequence logic, the AI training data, and the configuration details.
That documentation is yours to keep. If you ever want to rebuild with another provider, you will have a complete blueprint of exactly what was working.
Ready To Take The Next Step
Questions answered.
Let's talk about your business.
Book a free 30-minute discovery call. No pressure, no pitch. Just an honest conversation about your goals, your current systems, and whether 3RT Solutions is the right fit.
We build websites that attract and convert, then connect them to the tools that streamline operations, simplify communication, and turn everyday workflows into automated, scalable processes.
Email: [email protected]
Phone: 407-904-5035
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